Capgemini Off-Campus 2025 Hiring- Capgemini Exceller Off Campus Hiring 2025 for Contact Support Group (CSG) role in Noida. Open for 2025 graduates and diploma holders. CTC: 3 LPA + 25k bonus. Apply via Superset before deadline.
Job Description
Capgemini Off-Campus 2025 Hiring- Capgemini is inviting applications from 2025 graduates and diploma holders for its Contact Support Group (CSG) role under the Capgemini Exceller program at the Noida location. This opportunity is designed for students who wish to start their careers in customer support, IT service desk, and infrastructure management within a global technology company.
The Contact Support Group (CSG) is part of Capgemini’s Cloud and Infrastructure Services (CIS) division. It serves as the first line of defense in managing IT infrastructure incidents, technical troubleshooting, and service requests. CSG operates across multiple contact channels including voice, email, chat, self-service portals, and AI-powered bots. By combining human expertise with business intelligence and automation, the group delivers proactive, predictive, and user-centric support solutions for Capgemini’s global client base | Capgemini Off-Campus 2025 Hiring.
As a CSG Associate, candidates will handle technical troubleshooting, ticket management, customer interaction, and incident resolution across diverse industries such as telecommunication, healthcare, financial services, and technology. This role requires working in 24/7 rotational shifts, including nights, and candidates should be prepared to relocate and work in a dynamic IT environment.
Capgemini values diversity and inclusion, and as part of this initiative, the company is encouraging female candidates to apply for this opportunity.
Capgemini Off-Campus 2025 Hiring | The role offers a CTC of INR 3 LPA plus an additional one-time joining incentive of INR 25,000, making it an excellent entry point for graduates aspiring to build careers in IT services, support, and infrastructure management.
Key Responsibilities
Capgemini Off-Campus 2025 Hiring- As part of Capgemini’s CSG team, selected candidates will be responsible for:
- Customer Service & Troubleshooting: Providing best-in-class technical support and problem resolution to customer queries through phone, chat, email, and digital support channels.
- Ticket Management: Prioritizing tickets based on urgency, categorizing issues accurately, tracking ticket statuses (open, on-hold, closed), and keeping customers updated throughout the resolution cycle.
- Business Intelligence Support: Using ticket analytics and tools to provide data-driven support and improve service delivery.
- Service Delivery: Ensuring timely and efficient resolution of issues in line with customer expectations.
- Customer Interaction: Managing end-to-end communication with customers, from greetings to final resolution and call closure, with empathy and professionalism.
- AI Bot Support: Collaborating with Capgemini’s intelligent AI bot, CHIP, to enhance query resolution and improve customer satisfaction.
- Knowledge Management: Utilizing and contributing to the knowledge base for faster problem-solving.
- Email and Contact Channel Support: Handling service requests via emails effectively to reduce turnaround time.
- Cross-Industry Support: Assisting clients across industries such as telecom, BFSI (Banking, Financial Services, and Insurance), healthcare, and technology.
- Technical Troubleshooting: Handling issues like internet connectivity, password resets, session resets, and profile changes.
- First Contact Resolution: Striving to resolve customer issues during the first interaction.
Skills Required
To thrive in the Capgemini Exceller CSG role, candidates must demonstrate the following skills | Capgemini Off-Campus 2025 Hiring:
- Excellent Communication: Strong English speaking and written communication skills are mandatory.
- Interpersonal Skills: Ability to engage with customers effectively while maintaining a professional demeanor.
- Problem-Solving Ability: Logical thinking to diagnose and resolve technical issues quickly.
- Technical Knowledge: Basic understanding of computing concepts, internet troubleshooting, and IT service desk processes.
- Customer-Centric Attitude: Empathy, patience, and attentiveness when dealing with customer queries.
- Adaptability: Willingness to work in rotational shifts (24/7 environment) and across multiple contact channels.
- Multi-tasking: Ability to handle voice calls, chat support, and ticketing simultaneously.
- Team Collaboration: Working effectively as part of a support team.
- Stress Management: Ability to perform under pressure in a fast-paced environment.
- Learning Orientation: Enthusiasm to adopt new tools, processes, and service desk best practices.
Eligibility Criteria
Capgemini Off-Campus 2025 Hiring | Candidates must meet the following criteria to be eligible for the Capgemini Exceller CSG Hiring 2025 – Noida:
Educational Qualifications
- Must have completed any 3-year diploma or graduation (any stream) in 2025.
- Open to candidates from diverse academic backgrounds.
Other Requirements
- Must have an active DigiLocker account and a mobile number linked to Aadhaar.
- Open only for Indian citizens.
- Must be willing to relocate to Noida (or other Capgemini locations, if required).
- Should be comfortable working in rotational 24×7 shifts, including night shifts.
- Must be willing to sign Service Level Agreements (SLAs) and accept performance KPIs.
Work Location
- Noida (candidates should be flexible for relocation within India if required).
Compensation
- CTC: INR 3 LPA.
- Incentive: INR 25,000 (one-time joining bonus).
Selection Process
Capgemini follows a rigorous recruitment process for its Exceller CSG hiring. The steps include:
- Online Registration – Candidates register on Capgemini’s campus recruitment portal.
- Application Screening – Eligible profiles are shortlisted.
- Virtual Assessments – Online tests covering aptitude, reasoning, communication, and technical knowledge.
- Interview Rounds – Virtual interviews assessing customer service aptitude, technical troubleshooting, and communication.
- Final Selection – Based on assessment and interview performance.
Note: Only shortlisted candidates will be invited for the selection rounds. Shortlisting and selection are at Capgemini’s sole discretion.
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How to Apply?
Capgemini Off-Campus 2025 Hiring – Even though the application window for this particular role closed on 17 August 2025, candidates can still explore opportunities with Capgemini by following these steps:
- Visit the Capgemini Careers Portal or Superset platform.
- Register using a valid personal email ID and mobile number linked with Aadhaar.
- Complete the registration by filling in academic, personal, and professional details.
- Upload necessary documents, including a resume, academic transcripts, and DigiLocker-verified ID proofs.
- Apply for suitable job roles available on the portal.
- Keep track of emails and SMS for updates on assessments and interviews.
Candidates who missed this deadline are encouraged to regularly check for new openings in Capgemini Exceller off-campus drives.
About the Company
Capgemini is a global leader in technology, consulting, and digital transformation. Headquartered in Paris, France, Capgemini operates in over 50 countries with more than 350,000 employees worldwide | Capgemini Off-Campus 2025 Hiring.
In India, Capgemini is one of the top IT employers with offices in Noida, Bengaluru, Mumbai, Chennai, Hyderabad, Pune, and Gurgaon. The company offers services across domains like cloud, infrastructure management, AI, cybersecurity, consulting, and application development.
The Capgemini Exceller program focuses on hiring and training fresh graduates to take on future-ready IT roles. Through Exceller, Capgemini provides structured learning, career development, and opportunities to work with global clients on innovative projects.
By joining the Contact Support Group (CSG), graduates get an opportunity to begin their careers in IT services while building expertise in technical troubleshooting, IT support, and customer service excellence | Capgemini Off-Campus 2025 Hiring.
