Wipro is hiring freshers in 2024 | Multiple Roles | Apply Now

Wipro is hiring freshers in 2024 for the role of System Engineer & Process Associate. The job requires a B.E/B.Tech qualification and is suitable for candidates with no prior experience. The salary offered is best in the industry, and the job locations are Chennai and Bangalore. Interested candidates are advised to apply as soon as possible, as the last date for applications is ASAP. This is a great opportunity for fresh engineering graduates to kickstart their career with Wipro as a System Engineer.

Wipro is hiring freshers in 2024 for System Engineer:

Job Responsibilities – Wipro is hiring freshers in 2024

• Possess excellent communication skills.
• Able to empathise, pacify, and handle irate customers effectively.
• Demonstrate technical knowledge in troubleshooting base operating system issues and willingness to learn new technologies.
• Troubleshoot Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc., using remote support.
• Answer incoming calls and respond to customer emails promptly.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors when necessary.
• Provide product and service information to customers.
• Research required information and offer solutions to customers using available resources.
• Research, identify, and resolve customer complaints using relevant software.
• Route calls and tickets to appropriate resources and domains for the best user support.
• Document all call information following standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create standard operating procedures (SOPs) for new issues and resolutions.
• Complete call logs and reports accurately.

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Wipro Recruitment 2024 for Process Associate: Wipro is hiring freshers in 2024

• Fresher or experienced candidates can apply.
• Must have a strong aptitude for learning system software and product-specific information.
• Should possess strong analytical skills.
• Good English comprehension skills are required.
• Ability to multitask, with proficiency in keyboard shortcuts.
• Proficient computer typing skills with a speed of 30 words per minute (WPM) and 90% accuracy.
• Comfortable working in 24/7 shifts as per business requirements.
• Undergraduate or graduate degree in any discipline, except for B.SC IT, MBA, and BE.

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