Cognizant Off Campus Drive 2024: Cognizant is scheduled to hire for the role of Graduate Trainee (2021,2022,2023 batch) for Service Desk at Bangalore, Chennai & Kolkata. Candidates with the qualification of Any degree are eligible to apply for the job.
Cognizant Off Campus Drive 2024:
| Job Role | Graduate Trainee(Service Desk) |
| Qualification | Any Degree |
| Batch | 2021,2022,2023 |
| Experience | Freshers |
| CTC/Salary | Rs. 2.52 LPA |
| Job Location | Banglore, Chennai, Kolkata |
Graduate Trainee for Service Desk:
- 2021,2022,2023 batch of any 3-year Graduation program (UG full time degree).
- Candidates having 50 % in X, XII, Diploma or UG.
- Open to Indian nationals only.
- Being flexible to any work locations, shift timing, technology.
- The final Cognizant onboarding would be subject to satisfactory background verification.
General Eligibility:
- Ensure that both the first name and last name are updated on the PAN card if it is already available.
- If the last name is not updated in the PAN card, it is crucial to get it updated to facilitate successful background verification.
- Successful background verification relies on matching the PAN card name with the registered name in the superset; discrepancies may hinder the process.
- If a PAN card is not available, it is advised not to proceed with the application registration.
Key Responsibilities:
- Deliver initial technical support and assistance to end-users, addressing their IT-related concerns, and meticulously log and track all support tickets.
- Troubleshoot both hardware and software issues, conducting thorough diagnosis, and swiftly resolving technical problems to minimize downtime.
- Collaborate with other IT teams to escalate complex issues, ensuring prompt resolution and contribute to maintaining an updated knowledge base for efficient problem-solving.
Role Expectations:
- Demonstrate a client-focused approach, interacting with users from diverse communities and cultures worldwide.
- Possess impeccable communication skills, both verbal and written, while maintaining a solid technical knowledge base.
- Ability to work in shifts and be present in the office.
- Uphold a high standard of communication with clients and exhibit sound technical proficiency.
Support Benefits from Cognizant (Post Joining as Full-Time Employee):
- Night shift allowance provided by the project.
- Cognizant offers cab services for pick-up and drop, prioritizing safety and comfort.
- Timely recognition and rewards for outstanding performance.
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