Wipro Hiring Freshers 2023

Wipro Hiring Freshers 2023 For BCA BSC BE BTech Any Degree From 2020 To 2023 Batch | Kindly apply as soon as possible. The detailed eligibility and application process are given in below

Job Role	Service Desk
Qualification	Any Computer Stream Graduate
Batch	2021,2022 & 2023
Salary	Best In Industry
Job Location	Across India
Event Date(Tentative)	Informed Later
Last Date	ASAP

About The Role

The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives

What You Will Do

Be responsible for primary user support and customer serviceBe responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats fromthe client
- Become familiar with each client and their respectiveapplications/ processes
- Learn fundamental operations of commonly-used software, hardwareand other equipment
- Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
Regular MIS & resolution log management on queriesraised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
- Identify and suggest improvements on processes, procedures etc.

Responsibilities

Refers to the duties and tasks assigned to an individual as part of their employment.
The act of engaging with individuals or groups who have an interest or concern in a particular project or organization.
Refers to the classification of stakeholders based on their relationship or interest in the project or organization.
The process of identifying and categorizing stakeholders who may be affected by or have an interest in a project or organization.
Refers to the reason or objective behind engaging with stakeholders, such as providing updates, addressing concerns, or seeking input.
Refers to stakeholders who are part of the same organization as the individual or team, such as team leads or core service delivery teams.
An internal stakeholder responsible for managing a team of service desk agents and ensuring adherence to the service desk statement of work (SoW).
The purpose of interaction with the team lead, involving the provision of regular progress updates and reports on service desk operations.
An internal stakeholder responsible for the delivery of core services and ensuring adherence to the service desk SoW.
The purpose of interaction with the core service delivery team, involving the monitoring and enforcement of adherence to the service desk SoW.
Refers to stakeholders who are not part of the organization, such as clients or customers.
External stakeholders who use the services or products provided by the organization, requiring assistance with issues or queries.
The purpose of interaction with clients, involving the handling of their issues or queries related to the organization’s services or products.

Skills

The ability to convey information clearly and effectively to others.
The ability to pay close attention to details and ensure accuracy in work.
The ability to adapt and respond to changes in the work environment.
A focus on meeting the needs and expectations of clients or customers.
The ability to deliver high-quality results and meet objectives efficiently.
A drive to achieve and exceed goals, with a focus on delivering successful outcomes.

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