Hexaware Off Campus Drive 2024 From BSC & BCA Education Background All The Details Are Given Below Please Check And Apply As Soon As Possible.
Hexaware – Infrastructure Management Support (IMS) Job Description – OFF CAMPUS 2024
Academic Criteria:
- Minimum 60% or 6 CGPA in 10th, 12th, and Graduation
- No current backlogs at the time of registration
- Graduation Year: 2024
Role: Hexaware Off Campus Drive 2024
- Trainee
Work Location:
- College or Candidate’s Current Location
- Chennai, Pune, Mumbai, and Noida
- Only candidates from Tamil Nadu or Maharashtra
Qualification:
- Graduates with BSc in CS/IT/Electronics, EEE, Circuital, or BCA
Job Description:
- Must have excellent verbal and written communication skills in English.
- Basic knowledge of ITIL processes and experience handling international clients via phone and email.
- Meet established metrics for call response, technical support, and customer service.
- Provide Help Desk support for end users and Level 1/2 support of IT infrastructure and applications.
- Log incidents/call tickets into the ticketing tool, monitor customer ticket queues for assignment, follow-up, and resolution.
- Complete IT Service desk opening and closing checklists.
- Update knowledge base with solutions for first-call or contact resolution.
- Install, troubleshoot, and configure MS Outlook Client, MS Office, application software, antivirus software, Internet Explorer, and perform basic network troubleshooting.
- Optionally, use remote tools like Remote Desktop support, Dame Ware/Bomgar, TeamViewer to troubleshoot and resolve issues with end-users’ laptops and desktops.
- Follow up with end-users to ensure their needs are addressed in a timely and efficient manner.
- Candidates should be open to working in a 24×7 shift environment.
Compensation:
- CTC: 3.00 LPA
- Stipend: 15k for 3 months
Service Agreement:
- 2 years – 2 Lakhs
